Shipping
- All mug shipments are sent via U.S. Postal Service (USPS) Priority mail. From the time your order is processed, Priority Mail delivers in 2-3 days.
- We ship to all Army Post Office, Diplomatic Post Office, and Fleet Post Office addresses solely via USPS Priority Mail.
- Please allow 1-2 days for processing.
We will send your mugs via U.S. Postal Service (USPS) to your point of contact’s APO or FPO address. See our 2017 Birthday Ball order deadlines under FAQs.
Typically your mugs arrive in less than a week, but sometimes packing an order can be slowed by holidays when the order fulfillment center is closed or by bad weather. Shipping times also vary. We ship via U.S. Postal Service Priority Mail®, which means that once the package arrives at a postal facility, the usual delivery times are two to three days. But that too can vary. Since we can’t control those factors, we’re not promising a fast delivery…but as people note on our Facebook page, the mugs often arrive in much less than two weeks.
We allow returns within 30 days of receipt of your order. You are responsible for return postage unless the item was sent in error or the item was damaged/defective. Please email us through the “Contact” link if you need more information.