FAQs Archive - Glass Beach Mugs

Q: What is your shipping policy?

We offset the cost of shipping retail mugs sold via our website with a shipping charge of $5 per order up to 3 mugs. We offer free shipping for orders of 4 or more mugs. We ship unit orders for Marine Corps Birthday Ball souvenirs in cartons of one dozen mugs each. For east coast units ordering Marine Corps Birthday Ball souvenirs, shipping is 50 cents per mug. That’s a deal: an 18-pound carton for $6. For units west of North Carolina ordering Marine Corps Birthday Ball souvenirs, shipping is $18 per carton–still a good deal. We ship to all Army Post Office, Diplomatic Post Office, and Fleet Post Office addresses solely via U.S. Postal Service Priority Mail®. Shipping is $18 per carton of one dozen mugs.

Q: My unit will be deployed outside CONUS during the 2017 Birthday observation. How will you ship the mugs to us?

We will send your mugs via U.S. Postal Service (USPS) to your point of contact’s APO or FPO address. See our 2017 Birthday Ball order deadlines under FAQs.

Q: Your shopping cart says ‘Allow 2-3 weeks for shipping.’ Why so long?

Typically your mugs arrive in less than a week, but sometimes packing an order can be slowed by holidays when the order fulfillment center is closed or by bad weather. Shipping times also vary. We ship via U.S. Postal Service Priority Mail®, which means that once the package arrives at a postal facility, the usual delivery times are two to three days. But that too can vary. Since we can’t control those factors, we’re not promising a fast delivery...but as people note on our Facebook page, the mugs often arrive in much less than two weeks.

Q: What is your Return Policy?

We allow returns within 30 days of receipt of your order. You are responsible for return postage unless the item was sent in error or the item was damaged/defective. Please email us through the “Contact” link if you need more information.

Q: How can I get my hands on these for my unit’s Marine Corps Birthday Ball celebration?

Glass Beach Mugs, LLC, is the exclusive vendor for orders in quantity of The 1917 Centennial Watch Mug™. Click on “Contact” to send us an email request for information. Please include a name, work phone number, and a good time to contact you.

Q: What’s the deadline for a Marine Corps Birthday Ball 2017 order?

Here are the key dates for orders completed (that is, orders fully paid): 25 September 2017 Deadline for parcel post military deliveries in Europe/Atlantic (APO/FPO AE ZIP Codes beginning 090—092 and 094—099). After this date, no orders for an APO/FPO address can be accepted for delivery by November 10. 25 September 2017 Deadline for parcel post military deliveries in Japan/Korea/Pacific Islands/Far East (APO/FPO AP ZIP Codes beginning 962–966). After this date, no orders for an APO/FPO address can be accepted for delivery by November 10. 5 October 2017 Deadline for parcel post military deliveries in Iraq/Afghanistan/Middle East (APO/FPO AE ZIP Codes beginning 093). After this date, no orders for an APO/FPO address can be accepted for delivery by November 10. 9 October 2017 Deadline for parcel post military deliveries in Central America/South America/Caribbean (APO/FPO AA ZIP Codes beginning 340). After this date, no orders for an APO/FPO address can be accepted for delivery by November 10. 16 October 2017 The Shipping Bite Deadline. Additional expedited shipping charges will apply on or after this date. 23 October 2017 The Non-negotiable Last Chance No-S**t Deadline. Orders for expedited (i.e., more expensive) shipping in time for the 2017 Birthday Ball can only be accepted at purchaser’s risk on or after this date. Glass Beach Mugs, LLC, will not be responsible for orders placed on or after this date but delivered too late for your unit’s 2017 Birthday Ball.